To make sure the service is working well, we’ll track:
- completion rate
- completion time
- form validation error rate
- data specification error rate
- satisfaction score
- support request rate
Examples
Completion rate
Between January 2024 and February 2024:
- 1000 users started to use the service
- 900 out of 1000 (90%) completed the service
- 100 out of 1000 (10%) did not get past the error page
Completion time
Between January 2024 and February 2024:
- 900 users completed the service
- 10% of users (90) took less than 2 minutes
- 20% of users (180) took between 2 to 5 minutes
- 80% of users (720) took over 5 minutes
Form validation error rate
Between January 2024 and February 2024:
| Field | Error message | Error count | Unique error count |
|---|---|---|---|
| Dataset | Select dataset | 8 | 6 |
| Upload data | Select a file | 2 | 1 |
| Upload data | The selected file must be a CSV, GeoJSON, GML or GeoPackage file | 10 | 5 |
Dataset error rate
Between January 2024 and February 2024:
| Dataset | Field | Error message | Error count | Unique error count |
|---|---|---|---|---|
| Conservation area | Geometry | Geometry column is missing | 147 | 101 |
| Conservation area | Geometry | Geometry must be in England | 34 | 27 |
| Article 4 direction | Reference | Reference column is missing | 25 | 21 |
Satisfaction score
Between January 2024 and February 2024:
- 90% of users said they were delighted
- 5% of users said they were satisfied
- 5% of users said they were unhappy
Support request rate
Between January 2024 and February 2024 we received 25 support requests.