We’ll allow users to give feedback through a link:
- in the phase banner at the top of every page of the service
- on the confirmation page
How it works
There are 3 questions:
- How satisifed are you with the service?
- How can we improve the service?
- Can we contact you about your feedback?
Users must answer all 3 questions before they can send their feedback.
How satisifed are you with the service?
We’re asking for this so that we can track the satisfaction score. The options are:
- Delighted
- Satisfied
- Unhappy
How can we improve the service?
We’re asking for this so that we can understand the problems users are having.
Can we contact you about your feedback?
We’re asking for this so that we can contact users about their feedback and invite them to participate in user research.
The options are:
- Yes
- No
Selecting ‘Yes’ reveals an email address field. The user must fill it in before they can send their feedback.
Sending feedback
Clicking ‘Send feedback’ takes users to the confirmation page.
There’s a link which allows users to return to the start page.
Further considerations
We’d like to consider tracking which page the user was on when they went to give feedback.
